ABOUT THE CONGRESS:
This is an annual initiative of Ideas and Challenges that is already in its 11th Edition and has had a high success in the previous ten editions. Up to now, more than 7000 companies from the most diverse sectors of activity have been present.
WHY PARTICIPATE:
Annually many managers and management come to our congress with their teams to stop, reflect on what is going well and what is going on less well in their companies and departments, and discover new strategies and directions to face their main and leadership challenges.
Besides all the knowledge that can lead here, it is also an excellent moment to carry out networking, given that the decision makers and influencers of the most diverse National and International companies are present.
PROGRAM:
- José de Almeida: IVENDAS - New Approaches in the World of Sales
- Anabela Conde: Overcoming Team Growth Pains
- Joaquim Barroso: Choosing the Right Numbers for Growth
- Maria Vieira: Emotional Intelligence in Customer Relationship
WHAT YOU WILL LEARN:
In this 11th Edition of our Congress, we want to share with you:
- How to perceive and identify customer needs
- In what ways can emotional intelligence work to service customer retention
- The importance of reading emotions and creating empathy
- What makes customers "vibrate" and how to leverage this information to provide them with a unique experience, betting on strong and lasting connections
- How to guide the customer experience to something differentiating, which makes them loyal to the brand, the service and the company
In this new digital world, full of smart devices and hyper-connected, emotion is a gap that can not be fulfilled.
Learn more and register here.